Customer Support Options
The fastest way to get help depends on the type of question you have. Email is best for refund requests and order issues. Phone is best for urgent questions during support hours.
📧 Email Support
Response within 1–2 business days. Best for refunds, order issues, and detailed questions.
📞 Phone Support
Toll-free in the USA & Canada. Best for urgent questions and live assistance.
Support Hours
Our customer support team is available during the following hours:
| Day | Hours (EST) |
|---|---|
| Monday – Friday | 9:00 AM – 6:00 PM |
| Saturday | 10:00 AM – 4:00 PM |
| Sunday | Closed (email response next business day) |
Emails received outside business hours will be answered on the next business day. We are closed on major US federal holidays.
Send Us A Message
Fill out the form below and our support team will respond within 1 to 2 business days. For order-related questions, please include your order number in the message field.
Common Questions
Before contacting support, you may find your answer faster on one of these pages:
- Have a question about the product? See our FAQ section
- Need to request a refund? See our Refund Policy for the step-by-step process
- Tracking your order? See our Shipping Information page
- Want the research? See our Scientific References page
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