Refund Policy

1. Our 90-Day Money-Back Guarantee

Pulmo Balance is backed by a 100% satisfaction, 90-day money-back guarantee. If for any reason you are not completely satisfied with your purchase, you may request a full refund of the product price within 90 days from your original order date.

This guarantee applies whether your bottles are full, partially used, or completely empty. We stand behind the formula and want you to feel confident trying it without any financial risk.

2. Refund Eligibility

You qualify for a refund if all of the following conditions are met:

• Your refund request is made within 90 calendar days of the original order date
• Your order was placed through the official Pulmo Balance website (not from third-party marketplaces such as Amazon, eBay, or unauthorized resellers)
• You return the bottles (empty, partial, or full) to the address provided by customer support
• You provide your original order number when contacting support

3. How To Request A Refund — Step By Step

Step 1: Contact Customer Support

Send an email to support@pulmobalance.com with the subject line "Refund Request." Include your full name, order number, the email used at checkout, and a brief reason for the refund (optional, but it helps us improve the product). You may also call +1-888-834-4386 to speak with our support team directly.

Step 2: Receive Your Return Authorization

Within 1 to 2 business days, our support team will respond with a Return Merchandise Authorization (RMA) number and the return shipping address. Please do not ship any bottles back before receiving this authorization — returns without an RMA number cannot be processed.

Step 3: Ship Your Bottles Back

Pack all bottles (empty, partial, or full) securely and ship them to the return address provided. Write your RMA number clearly on the outside of the package. We recommend using a trackable shipping method so you can confirm delivery. Return shipping costs are the responsibility of the customer.

Step 4: Refund Processing

Once your returned package is received and verified by our fulfillment team, your refund will be processed back to the original payment method used at checkout. You will receive a confirmation email when the refund has been issued.

4. Refund Timing

Here is the typical timeline from start to finish:

Total elapsed time from refund request to refund showing on your statement is typically 2 to 4 weeks, depending on shipping and your bank's processing speed.

5. What Is Refunded

The 90-day money-back guarantee covers the full product purchase price you paid. The following are not refunded:

• Original shipping and handling charges (if applicable)
• Return shipping costs to send the bottles back
• Any third-party transaction fees charged by your bank or card issuer

6. Damaged Or Incorrect Orders

If your order arrives damaged, incomplete, or you receive the wrong product, contact us within 7 days of delivery at support@pulmobalance.com. Include photographs of the package and product, your order number, and a description of the issue. We will arrange a replacement or full refund at no additional cost to you.

7. Orders Not Eligible For Refund

The following orders cannot be refunded under this policy:

• Orders placed more than 90 days before the refund request
• Orders not placed through the official Pulmo Balance website
• Products purchased from unauthorized sellers, third-party marketplaces, or counterfeit sources
• Return shipments without a valid RMA number from customer support
• Bonus digital materials (eBooks and guides) which have no monetary value and cannot be returned

8. International Orders

Customers outside the United States are also covered by the 90-day money-back guarantee. International return shipping costs and customs fees are the responsibility of the customer. International refunds may take longer to process due to additional shipping and currency conversion time.

9. Contact Customer Support

Our friendly support team is available to assist with any refund questions: