1. Introduction
Pulmo Balance ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://pulmobalnce.us/, contact our support team, or interact with our services. By using this website, you consent to the practices described below.
2. Information We Collect
We collect two general categories of information:
Personal Information You Provide
- Name, email address, and phone number when you contact customer support
- Shipping address and payment details when you place an order (processed by the official retailer)
- Any information you voluntarily submit through forms or correspondence
Automatically Collected Information
- IP address, browser type, device information, and operating system
- Pages visited, time spent on each page, referring website
- Cookie and tracking technology data (see Section 6)
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide customer support
- To improve the content, layout, and performance of our website
- To send order confirmations, shipping updates, and service-related notices
- To analyze website traffic patterns and understand visitor behavior
- To prevent fraud, abuse, and unauthorized access to our systems
- To comply with applicable laws, regulations, and legal requests
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share limited information in these specific situations:
- Service providers: Trusted third parties (hosting providers, email services, analytics tools) who help us operate the website
- Order fulfillment: Your shipping and payment details go directly to the official retailer to process your order
- Legal compliance: When required by law, court order, or government request
- Business transfers: In the event of a merger, acquisition, or sale of assets
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. This includes SSL encryption on all checkout pages, secure server infrastructure, and limited employee access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small data files stored on your device that help us remember your preferences and understand how visitors use our site.
We use the following types of cookies:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand visitor behavior (e.g., Google Analytics)
- Functional cookies: Remember your preferences and settings
You can control cookies through your browser settings. Disabling cookies may affect certain features of the website.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Ask us to correct inaccurate or incomplete information
- Deletion: Request that we delete your personal data (subject to legal obligations)
- Opt-out: Unsubscribe from marketing communications at any time
- Portability: Receive your data in a structured, commonly used format
To exercise any of these rights, contact us at support@pulmobalance.com. We will respond within 30 days.
8. GDPR Notice for EU/UK Residents
If you are a resident of the European Union or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR) and UK GDPR. Our legal basis for processing your data includes your consent, the performance of a contract, our legitimate business interests, and compliance with legal obligations. You have the right to lodge a complaint with your local data protection authority.
9. California Residents (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) gives you specific rights regarding your personal information, including the right to know what categories of personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information as defined under the CCPA.
10. Children's Privacy
Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information, please contact us and we will take immediate steps to remove it from our records.
11. Third-Party Links
Our website may contain links to third-party websites, including the official Pulmo Balance retailer checkout. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party site you visit.
12. Changes to This Privacy Policy & Contact
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy or our data practices, please contact us: